Legal Access And Wallet Record Rules
Our Legal notice explains when you may open or use an account, what details we need to confirm access, and how local requirements can affect a wallet record. Access depends on local law, and a feature or account action may be unavailable where local law permits
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only certain services. Before account access, we may ask you to complete phone verification and provide matching account details. Payment references for DANA, OVO, GoPay, QRIS, bank transfer and virtual account are kept with the relevant transaction record so a status question can be checked against
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the correct route. A withdrawal request can require account and payment verification before processing. You should read the current notice and contact us if your legal name, payment route or access status has changed.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.